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Service: Physical & Digital Integration

The friction problem: why live experience is the antidote to the AI content crisis 

Posted on 16 February 2026 by Martin Fullard
Abstract image of frictionless immersive experience

As AI makes content effortless, engagement is getting harder to earn. Matt Margetson, Innovation Director, part of the Tomorrow innovation team at Identity, argues that

Posted in Insights

Innovation that earns its place

Posted on 28 January 2026 by Martin Fullard
Stylistic image of young woman made of neon lights and technology

George Perry, Global Business Development Director, explores why innovation is no longer a ‘nice to have’ in brand experience. As budgets tighten and expectations rise,

Posted in Insights

Making tech work for your audience

Posted on 18 November 2025 (18 November 2025) by Martin Fullard
Abstract render of a person in VR goggles

Oliver Colegrave, Senior Creative Strategist, argues that event tech only works when it works for your audience, cutting through the noise at Event Tech Live

Posted in Insights

If these walls could talk, would they tell your brand’s story?

Posted on 8 October 2025 (5 November 2025) by Martin Fullard
person in an immersive space

Every building tells a story. In brand experience, architecture isn’t just the setting, it shapes the narrative. By listening to a venue’s history, quirks, and imperfections, brands can

Posted in Insights

Whose brief is it anyway; the brand or the audience?

Posted on 24 September 2025 (5 November 2025) by Martin Fullard
Group of people reviewing a document

Balancing brand objectives with shifting audience expectations is one of the biggest challenges in experiential events. George Perry, Global Business Development Director at Identity, explores

Posted in Insights

How WhatsApp became the smartest tool in the shed: rethinking event engagement with Digital Concierge

Posted on 27 August 2025 (5 November 2025) by Martin Fullard
A pair of human eyes with hands raised to temples

Forget clunky apps and printed guides. Identity’s new Digital Concierge uses WhatsApp to create seamless, intelligent engagement with zero friction. Malcolm Che, Head of Strategy

Posted in Insights

The creative constraint paradox: Why regulatory boundaries spark better innovation

Posted on 30 July 2025 (3 June 2026) by Martin Fullard
Abstract render of a person in VR goggles

Compliance doesn’t have to be creativity’s enemy. The best agencies know that regulatory constraints can actually fuel more innovative thinking, not stifle it. Janet Dodd,

Posted in Insights

Stand and deliver: the art of exhibition storytelling

Posted on 4 June 2025 (5 November 2025) by Martin Fullard
Silhouette of someone in an immersive space

Exhibitions and trade shows aren’t just brand battles for attention, they’re theatres of persuasion. For Dan Colborne, Executive Creative Director at Identity, a stand isn’t

Posted in Insights

Beyond the buzz: Why future-focused events leave the strongest legacy

Posted on 7 May 2025 (5 November 2025) by Martin Fullard
Abstract concept of positive event legacy

Too often, events are designed to dazzle in the moment and disappear by Monday. But the smartest agencies are shifting their mindset, building experiences with

Posted in Insights

The future of design isn’t human… it’s planetary

Posted on 12 March 2025 (5 November 2025) by toni
Stylistic futuristic planetary landscape

At SXSW, Malcolm Ché, Head of Strategy and Innovation at Identity, delivered one of the most thought-provoking talks on the future of design. For decades,

Posted in Insights

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