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Service: Innovation & Technology

The friction problem: why live experience is the antidote to the AI content crisis 

Posted on 16 February 2026 by Martin Fullard
Abstract image of frictionless immersive experience

As AI makes content effortless, engagement is getting harder to earn. Matt Margetson, Innovation Director, part of the Tomorrow innovation team at Identity, argues that

Posted in Insights

Sustainable experiences start with better questions 

Posted on 12 February 2026 (12 February 2026) by Martin Fullard
AI generated abstract image of person embracing sustainability

Lindsay Neyjahr, Client Experience Director at Identity, explores why sustainability must be embedded as standard in events and brand experiences, and why meaningful measurement is essential to turning

Posted in Insights

Reinvention or risk? Why experiential is your smartest bet

Posted on 10 February 2026 (12 February 2026) by toni
Michael Gietzen interviewed discussing human experience

Brands often face a defining choice: evolve or erode. Michael Gietzen, Group CEO of Identity, explores the paradox of reinvention, why change both fuels and threatens

Posted in InsightsTagged Brand experience, Brand reinvention, Brand relevance

Innovation that earns its place

Posted on 28 January 2026 by Martin Fullard
Stylistic image of young woman made of neon lights and technology

George Perry, Global Business Development Director, explores why innovation is no longer a ‘nice to have’ in brand experience. As budgets tighten and expectations rise,

Posted in Insights

Authenticity as infrastructure: why creators are the new attention economy

Posted on 7 January 2026 (7 January 2026) by Martin Fullard
AI generated people in a room

Martin Fullard, Marketing & Communications Director, explores how social media creators have moved from fringe personalities to essential parts of the attention economy, acting as

Posted in Insights

Identity delivers the Mayor of London’s message of unity

Posted on 2 January 2026 (6 January 2026) by Martin Fullard
London NYE fireworks with people in foreground

London welcomed 2026 with a world-class New Year’s Eve firework display that celebrated the capital’s spirit of unity, bringing millions of people together across the

Posted in Press

Formula 1: the ultimate experiential brand evolution

Posted on 18 December 2025 by toni
Michael Gietzen talking about experience

Formula 1 has transformed from an exclusive motorsport into a global entertainment phenomenon. Michael Gietzen explores how live experiential marketing, multi-channel engagement, and storytelling turned

Posted in Insights

Making tech work for your audience

Posted on 18 November 2025 (18 November 2025) by Martin Fullard
Abstract render of a person in VR goggles

Oliver Colegrave, Senior Creative Strategist, argues that event tech only works when it works for your audience, cutting through the noise at Event Tech Live

Posted in Insights

Driving inclusivity in practical ways

Posted on 22 October 2025 (5 November 2025) by Martin Fullard
People sharing an experience

How can we move beyond good intentions and take simple, practical steps to make everyone feel included, represented, and able to belong? Janet Dodd, Chief

Posted in Insights

If these walls could talk, would they tell your brand’s story?

Posted on 8 October 2025 (5 November 2025) by Martin Fullard
person in an immersive space

Every building tells a story. In brand experience, architecture isn’t just the setting, it shapes the narrative. By listening to a venue’s history, quirks, and imperfections, brands can

Posted in Insights

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