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Service: Innovation & Technology

What the events and marketing sector still hasn’t understood: the EU AI Act

Posted on 16 June 2026 (17 June 2026) by toni
Stylised portrait lit in projection light, representing AI synthetic media in the events industry

Malcolm Che, Head of Innovation at Identity, argues that the events and experiential marketing sector has adopted AI at speed while ignoring the governance obligations

Posted in Insights

 From first flight to the moon: the speed of innovation 

Posted on 3 June 2026 (3 June 2026) by Keara Camacho

Technological progress moves at breakneck speed, but not every idea lands at the right time. Michael Gietzen explores what the evolution of flight can teach us about

Posted in Insights, Perspectives

The space pen problem: why simplicity wins in experiential marketing 

Posted on 31 March 2026 (2 April 2026) by Keara Camacho

Bigger budgets don’t always mean better experiences. Michael Gietzen explores why the best experiential activations focus on simplicity, impact, and execution, rather than unnecessary complexity.  Yesterday’s Artemis II launch got

Posted in Insights, PerspectivesTagged Brand experience

Why the best brands are doubling down on human experience

Posted on 17 March 2026 (17 March 2026) by Martin Fullard
man engaging with tech

George Perry, Global Business Development Director at Identity, on why the rise of AI is making human experience more valuable, not less, and what that

Posted in Insights

United Nations: COP26

The friction problem: why live experience is the antidote to the AI content crisis 

Posted on 16 February 2026 by Martin Fullard
Abstract image of frictionless immersive experience

As AI makes content effortless, engagement is getting harder to earn. Matt Margetson, Innovation Director, part of the Tomorrow innovation team at Identity, argues that

Posted in Insights

Sustainable experiences start with better questions 

Posted on 12 February 2026 (12 February 2026) by Martin Fullard
AI generated abstract image of person embracing sustainability

Lindsay Neyjahr, Client Experience Director at Identity, explores why sustainability must be embedded as standard in events and brand experiences, and why meaningful measurement is essential to turning

Posted in Insights

Reinvention or risk? Why experiential is your smartest bet

Posted on 10 February 2026 (12 February 2026) by toni
Michael Gietzen interviewed discussing human experience

Brands often face a defining choice: evolve or erode. Michael Gietzen, Group CEO of Identity, explores the paradox of reinvention, why change both fuels and threatens

Posted in InsightsTagged Brand experience, Brand reinvention, Brand relevance

Dubai Expo 2020

Dubai Expo 2020

Innovation that earns its place

Posted on 28 January 2026 by Martin Fullard
Stylistic image of young woman made of neon lights and technology

George Perry, Global Business Development Director, explores why innovation is no longer a ‘nice to have’ in brand experience. As budgets tighten and expectations rise,

Posted in Insights

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