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Service: Innovation & Technology

Authenticity as infrastructure: why creators are the new attention economy

Posted on 7 January 2026 (7 January 2026) by Martin Fullard
AI generated people in a room

Martin Fullard, Marketing & Communications Director, explores how social media creators have moved from fringe personalities to essential parts of the attention economy, acting as

Posted in Insights

Identity delivers the Mayor of London’s message of unity

Posted on 2 January 2026 (6 January 2026) by Martin Fullard
London NYE fireworks with people in foreground

London welcomed 2026 with a world-class New Year’s Eve firework display that celebrated the capital’s spirit of unity, bringing millions of people together across the

Posted in Press

Formula 1: the ultimate experiential brand evolution

Posted on 18 December 2025 by toni
Michael Gietzen talking about experience

Formula 1 has transformed from an exclusive motorsport into a global entertainment phenomenon. Michael Gietzen explores how live experiential marketing, multi-channel engagement, and storytelling turned

Posted in Insights

Making tech work for your audience

Posted on 18 November 2025 (18 November 2025) by Martin Fullard
Abstract render of a person in VR goggles

Oliver Colegrave, Senior Creative Strategist, argues that event tech only works when it works for your audience, cutting through the noise at Event Tech Live

Posted in Insights

Driving inclusivity in practical ways

Posted on 22 October 2025 (5 November 2025) by Martin Fullard
People sharing an experience

How can we move beyond good intentions and take simple, practical steps to make everyone feel included, represented, and able to belong? Janet Dodd, Chief

Posted in Insights

If these walls could talk, would they tell your brand’s story?

Posted on 8 October 2025 (5 November 2025) by Martin Fullard
person in an immersive space

Every building tells a story. In brand experience, architecture isn’t just the setting, it shapes the narrative. By listening to a venue’s history, quirks, and imperfections, brands can

Posted in Insights

Whose brief is it anyway; the brand or the audience?

Posted on 24 September 2025 (5 November 2025) by Martin Fullard
Group of people reviewing a document

Balancing brand objectives with shifting audience expectations is one of the biggest challenges in experiential events. George Perry, Global Business Development Director at Identity, explores

Posted in Insights

How WhatsApp became the smartest tool in the shed: rethinking event engagement with Digital Concierge

Posted on 27 August 2025 (5 November 2025) by Martin Fullard
A pair of human eyes with hands raised to temples

Forget clunky apps and printed guides. Identity’s new Digital Concierge uses WhatsApp to create seamless, intelligent engagement with zero friction. Malcolm Che, Head of Strategy

Posted in Insights

The creative constraint paradox: Why regulatory boundaries spark better innovation

Posted on 30 July 2025 (3 June 2026) by Martin Fullard
Abstract render of a person in VR goggles

Compliance doesn’t have to be creativity’s enemy. The best agencies know that regulatory constraints can actually fuel more innovative thinking, not stifle it. Janet Dodd,

Posted in Insights

Bringing people on the plant-forward journey

Posted on 2 July 2025 (3 June 2026) by Martin Fullard
Abstract render of a sustainable space

In the third and final part of her series on sustainable menus, Marie Simpson, Head of QHSE and Sustainability at Identity looks at shifting mindsets

Posted in Insights

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