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Theme: Experience-as-Infrastructure

The experience economy: why brands must get it right, or not bother at all

Posted on 11 March 2026 by Keara Camacho

Brands that create experiences aren’t just seen, they’re remembered. But while the right activation can be a game-changer, the wrong one can be a disaster. Michael Gietzen explores why experiential events resonate

Posted in Insights

Reinvention or risk? Why experiential is your smartest bet

Posted on 10 February 2026 (12 February 2026) by toni
Michael Gietzen interviewed discussing human experience

Brands often face a defining choice: evolve or erode. Michael Gietzen, Group CEO of Identity, explores the paradox of reinvention, why change both fuels and threatens

Posted in InsightsTagged Brand experience, Brand reinvention, Brand relevance

If these walls could talk, would they tell your brand’s story?

Posted on 8 October 2025 (5 November 2025) by Martin Fullard
person in an immersive space

Every building tells a story. In brand experience, architecture isn’t just the setting, it shapes the narrative. By listening to a venue’s history, quirks, and imperfections, brands can

Posted in Insights

How WhatsApp became the smartest tool in the shed: rethinking event engagement with Digital Concierge

Posted on 27 August 2025 (5 November 2025) by Martin Fullard
A pair of human eyes with hands raised to temples

Forget clunky apps and printed guides. Identity’s new Digital Concierge uses WhatsApp to create seamless, intelligent engagement with zero friction. Malcolm Che, Head of Strategy

Posted in Insights

Building global event supply chains: the foundation for international success

Posted on 13 August 2025 (3 June 2026) by Martin Fullard

The secret to delivering world-class international events isn’t just about scale – it’s about the relationships you build years before the first delegate arrives. Drawing

Posted in Insights

The future of design isn’t human… it’s planetary

Posted on 12 March 2025 (5 November 2025) by toni
Stylistic futuristic planetary landscape

At SXSW, Malcolm Ché, Head of Strategy and Innovation at Identity, delivered one of the most thought-provoking talks on the future of design. For decades,

Posted in Insights

The power of presence: why multi-sensory experiences deepen brand engagement

Posted on 26 February 2025 (5 November 2025) by toni
Stylistic image of young woman made of neon lights and technology

We don’t just experience the world through sight. The strongest memories and emotions are tied to all five senses: sound, touch, taste, scent, and movement.

Posted in Insights

Old tech on the horizon: VR’s second coming in experiential events

Posted on 12 February 2025 (5 November 2025) by toni
Stylistic image of people wearing VR Headset

Once seen as a futuristic novelty, VR in experiential marketing was often more clunky than compelling. Now, thanks to advancements in hardware, accessibility, and strategic

Posted in Insights

Accelerating action: supporting more women into leadership

Posted on 29 January 2025 (5 November 2025) by toni
A stlistic image of a woman looking determined

Progress on gender equality has been made, but more action is needed to ensure women step into senior leadership roles with confidence and support, says

Posted in Insights

Executing a strategy when the goalposts keep moving

Posted on 15 January 2025 (5 November 2025) by toni
Stylistic image of event space

How do you execute a strategy when the landscape refuses to stay still? In event management, agility is key, but only if the objective remains

Posted in Insights

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